Terms and Conditions

1. Scope
   1. For business transactions between druck.at Druck- und Handelsgesellschaft mbH (hereinafter: druck.at) and consumers – that is, individuals for whom the legal transaction is not carried out in the course of their business – (hereinafter: ‘consumers’) – the General Terms and Conditions (hereinafter: ‘GTC’) set out below shall apply.
   2. Contracts for goods and services provided by druck.at are concluded exclusively in accordance with these Terms and Conditions.
   3. Any terms and conditions of the consumer that differ from, conflict with or supplement these terms and conditions shall not form part of the contract unless druck.at has expressly agreed to their application in writing.
2. Services & Prices
   1. Unless otherwise stated or agreed, the prices quoted by druck.at are ex works.
   2. Prices are quoted in euros and include statutory VAT and standard packaging costs.
   3. Prices do not include delivery charges (see Section 11, ‘Delivery’, and the delivery charges overview on the druck.at website) or any additional services and special requests (see, in particular, Section 3, ‘Additional Services’). Any delivery charges are always listed separately.
   4. The prices quoted by druck.at at the time the consumer requests a quote shall apply, subject to the proviso that the consumer does not request any subsequent changes (see point 6) and submits any necessary print-ready data (see point 16) within one week of the quotation being issued. This does not apply to entirely minor changes, such as a change to the delivery address. However, any resulting increase in delivery costs shall be borne by the consumer.
   5. Due to production processes, there may be variations in the delivery quantity of up to 5 per cent. This does not, in principle, constitute a breach of contract. The consumer is free to return any excess items to druck.at. Should the excess items have been charged for, a refund will be issued accordingly in this case. In the event of a short delivery, the consumer will be refunded the corresponding proportion of the price. There is no entitlement to a subsequent delivery.
3. Additional services
   1. Samples, designs, proofs and final artwork, as well as any special requests going beyond the usual scope (e.g. finishing and packaging of the printed work), will only be produced upon express request and will be invoiced separately.
   2. The consumer bears the costs of design, sample and proof prints even if no subsequent order is placed.
   3. If the draft, sample and proof prints differ only slightly from the consumer’s template, the consumer shall bear the costs of any further draft, sample and proof prints they may request.
   4. Proofs are only provided to the customer upon express request. However, druck.at is entitled to provide proofs even without prior agreement. In this case, the customer is obliged to approve the proofs.
   5. druck.at is entitled to set a reasonable period of one week for the consumer to make corrections; once this period has expired, the proof shall be deemed to have been approved, provided that druck.at has specifically informed the consumer at the start of this period of the implications of their silence.
   6. If a proof is not requested, druck.at shall be liable for any errors in the print run for which it is responsible.
4. Use of web services (log-in area)
   1. Use of the druck.at login area is at your own risk.
   2. The account holder is responsible for the accuracy of all data entered in their profile (e.g. billing addresses, including master data).
   3. druck.at is under no obligation to verify whether valid authorisations exist for any billing addresses on file. The account holder is liable for all activities (orders, address changes, etc.) carried out via the account.
   4. The account holder declares that they have the consent of all other users and sub-accounts to manage the data (creating new users, creating new billing addresses, editing and deleting users, billing addresses or master data, assigning administrator rights). They are also responsible for all user and data management within the customer account.
5. Email correspondence
   1. Customers can actively contact druck.at by email to send personal data (e.g. billing details, delivery details) and place orders.
   2. Please note that unencrypted emails are not considered secure and druck.at therefore accepts no liability for any loss of data or for the accuracy of the data.
6. Conclusion of contract
   1. Quotations and prices provided by druck.at are, in principle, non-binding unless their binding nature has been expressly confirmed.
   2. By placing an order, the consumer makes a binding offer.
   3. When placing an order via the online shop or by email, the consumer receives an order confirmation. This constitutes a binding order confirmation.
   4. druck.at may accept offers from consumers within one week of receiving the offer, or within three days in the case of an order placed via the online shop. A contract is only concluded once an order confirmation has been sent to the consumer.
   5. In the case of electronic contracts, the contract text is not stored by druck.at after the contract has been concluded (Section 9 ECG).
7. Retention of title
   1. The goods remain the property of druck.at until the invoice amount has been paid in full.
8. Subsequent amendments to the contract
   1. Any changes to the order made by the consumer after the contract has been concluded (e.g. as part of so-called ‘customer and author corrections’) require the consent of druck.at. Repeated proof prints requested by the consumer due to minor deviations from the template or their specifications are also considered subsequent changes.
   2. The consumer shall bear all additional costs incurred by druck.at as a result of subsequent changes to the order made by the consumer. This also includes the costs of machine downtime caused by the changes.
   3. Any changes to the print artwork will be charged to the customer based on the time spent on them (author’s corrections).
   4. druck.at shall not be liable for meeting the original delivery time in the event of subsequent changes made by the customer.
   5. In the case of changes requested by telephone or fax, druck.at accepts no liability for the accuracy of their implementation.
9. Right of withdrawal
   1. druck.at reserves the right to withdraw from a contract that has already been concluded if either the print data supplied or the performance of the contract contravenes Austrian criminal law or pursues racist aims, aims contrary to the Federal Constitution of the Republic of Austria, or other aims contrary to public morality.
   2. In the event of force majeure or other unforeseeable, exceptional and unavoidable circumstances (e.g. difficulties in procuring materials due to a shortage of raw materials, strikes, lockouts, intervention by the authorities, difficulties with energy supply or similar), the delivery time shall be extended by a reasonable period (up to a maximum of five weeks) – provided that druck.at is prevented from fulfilling its obligations on time. If druck.at is prevented from fulfilling its contractual obligations on time due to the circumstances mentioned above and the delay in performance lasts longer than five weeks, both parties shall have the right to withdraw from the contract. If the delivery period is extended or if druck.at is released from its obligation to perform, the consumer may not derive any claims for damages from this. druck.at may only invoke the aforementioned circumstances if it notifies the consumer without delay.
   3. The consumer has no right of withdrawal for distance contracts relating to
      1. Services provided by druck.at – where, following an express request from the consumer and confirmation by the consumer that they are aware of the loss of the right of withdrawal upon full performance of the contract, druck.at has commenced the provision of the service before the expiry of the withdrawal period and the service has subsequently been fully provided;
      2. Goods made to the customer’s specifications or clearly tailored to their personal needs.
          
   4. The consumer has the right to withdraw from the contract within 14 days without giving any reason.
   5. The withdrawal period is 14 days and is calculated as follows:
      1. in the case of a service contract, calculated from the date the contract is concluded;
      2. in the case of a contract of sale, calculated from the day on which the consumer or a third party designated by the consumer, other than the carrier, took possession of the goods;
      3. in the case of a contract covering several items of goods which the consumer has ordered as part of a single order and which are delivered separately, calculated from the day on which the consumer or a third party designated by the consumer, other than the carrier, took possession of the last item of goods;
      4. in the case of a contract for the supply of goods in several partial consignments or items, calculated from the day on which the consumer or a third party designated by the consumer, other than the carrier, took possession of the last partial consignment or the last item;
      5. in the case of a contract for the regular supply of goods over a specified period, calculated from the day on which the consumer, or a third party designated by the consumer who is not the carrier, took possession of the first item of goods.
      6. To exercise the right of withdrawal, the consumer must contact druck.at (druck.at Druck- und Handelsgesellschaft mbH, Rudolf Diesel-Straße 5A, 2544 Leobersdorf, Tel:  +43 2256 64131, Fax: +43 2256 64131-7, Email: office@druck.at) by means of a clear statement (e.g. a letter sent by post, fax or email) of their decision to withdraw from the contract. They may use the withdrawal form below, although this is not mandatory: Download withdrawal form
      7. To comply with the withdrawal period, it is sufficient for the consumer to send the notice exercising their right of withdrawal before the withdrawal period expires.
10. Consequences of withdrawal
    1. If the consumer exercises their statutory right of withdrawal, druck.at is obliged to reimburse all payments made by the consumer, including delivery costs (with the exception of those delivery costs incurred where the consumer has opted for a delivery method other than the cheapest standard delivery offered by druck.at), without undue delay and no later than 14 days from receipt of the notice of withdrawal. The refund will be made using the same payment method that the consumer used for the original transaction, unless expressly agreed otherwise. Under no circumstances will the consumer be charged a fee for the refund.
    2. druck.at is entitled to withhold a refund until it has received the returned goods or until it has received proof that the goods have been returned (whichever is the earlier).
    3. The consumer must return or hand over the goods to druck.at without delay (at the latest within 14 days) from the day on which they notify druck.at of their withdrawal from the contract. The deadline is deemed to have been met if the goods are dispatched before the expiry of the 14-day period.
    4. druck.at bears the direct costs of returning the goods.
    5. If the consumer has requested that druck.at commence the provision of services during the withdrawal period, they must pay druck.at a reasonable amount corresponding to the proportion of services already provided up to the time the right of withdrawal was exercised, compared to the total scope of services provided for in the contract.
11. Payment
    1. Invoices are sent either with the order or separately by post. The due date is clearly stated on the invoice.
    2. Unless other bank details are specified on the invoice, payments must be made to the following account:

Payee:

druck.at Druck- und Handelsgesellschaft mbH

IBAN:

AT36 1200 0529 6600 1745

BIC:

BKAUATWW

1. For telebanking transfers, the ‘invoice number’ must be entered in the ‘Customer details/Identification number’ field.
2. For larger orders and orders requiring the purchase of special materials, druck.at may require the consumer to make an advance payment and – in line with the work carried out – may also request partial payments by issuing partial invoices.
3. Until a stipulated deposit has been paid, druck.at is under no obligation to fulfil the order. Any adverse consequences that may arise as a result (e.g. failure to meet delivery deadlines) shall be borne by the consumer.
4. Late payment
   1. In the event of late payment, the consumer must pay interest on arrears at a rate of 5% above the EURIBOR (Euro Interbank Offered Rate).
   2. In the event of late payment, the consumer undertakes to reimburse the reminder and debt collection fees necessary for appropriate legal action and proportionate to the claim. Should a debt collection agency be engaged, the consumer is obliged to reimburse druck.at for the costs incurred as a result, provided these do not exceed the maximum rates for fees payable to debt collection agencies as set out in the BMWA regulation.
   3. This does not preclude the right to claim further damages arising from delay.
   4. In the event of late payment, druck.at is entitled to declare invoices not yet due to be payable, to demand partial payments for costs already incurred, and to make the continuation of work on outstanding orders conditional upon partial payments being made in advance and the settlement of all outstanding invoice amounts. Furthermore, druck.at is entitled to withhold goods that have not yet been delivered until full payment has been made of all outstanding deposits, instalments and invoice amounts.
   5. 12.5 If the consumer enters into the contract on behalf of a third party, they shall be liable as a guarantor for the recoverability of the claim against that third party. druck.at may only demand payment of the outstanding claim from the consumer after an unsuccessful reminder has been sent to the third party.
   6. 12.6 Where an invoice is issued to a third party, the consumer is jointly and severally liable with the invoice recipient for payment of the invoice amount.
5. Shipping
   1. druck.at delivers to Austria, Germany, Belgium, France, Italy, Croatia, Luxembourg, the Netherlands, Poland, Sweden, Slovakia, Slovenia, Spain and the Czech Republic.
   2. The currently available delivery methods and their costs are displayed on the druck.at website under ‘Delivery costs’.
   3. druck.at is entitled to deliver orders in partial consignments. In the case of partial consignments, partial invoices are also permitted.
   4. Delivery and production times depend on the type of product and the size of the order. Detailed information on this can be found in the online price list on the druck.at website. The delivery time is calculated from the date the contract is concluded, provided that, at that time, druck.at has all the necessary working documents at its disposal – in particular the print-ready files (see point 16, ‘Materials supplied’) – and nothing to the contrary has been noted in the order confirmation. Otherwise, the delivery period shall commence once the aforementioned conditions have been met.
   5. The delivery period is suspended whilst the consumer is reviewing any proofs, test prints or samples sent to them, as well as whilst they are reviewing the printed results sent to them for approval.
   6. The delivery times stated by druck.at in the order confirmation do not constitute a commitment to a fixed date. Fixed dates must be agreed separately in writing.
   7. Is adherence to the delivery time dependent on the consumer’s timely cooperation (e.g. provision of error-free data and the necessary working documents, prompt review of preliminary and interim results, delivery of the film files, author’s proof), and if the consumer fails to fulfil these obligations in a timely manner, druck.at shall not be liable for meeting the agreed delivery date. This also applies in the event of subsequent changes to the order made by the consumer. Furthermore, druck.at is entitled to compensation for any costs incurred as a result – caused culpably by the consumer.
   8. The risk of loss or damage to the goods passes to the consumer upon delivery of the goods to the delivery address specified by the consumer. Handover is deemed to have taken place if the consumer is in default of accepting the goods. If the consumer has concluded a contract of carriage themselves, without using one of the options proposed by druck.at, the risk passes as soon as the goods are handed over to the carrier.
6. Delivery delay
   1. In the event of a delay in delivery, the consumer must set a reasonable grace period of at least one week, based on the specific order. If the grace period expires without the goods being delivered, the consumer may withdraw from the contract after setting a further reasonable grace period of at least one week.
   2. However, the consumer may immediately withdraw from the contract in the event of a delay in delivery if the contract is for a fixed date or if druck.at unjustifiably and definitively refuses to perform or is unable to deliver within a reasonable period.
   3. If the consumer withdraws from the contract due to a delay in delivery, the contract shall be rescinded on a simultaneous basis.
7. Default on acceptance
   1. The consumer is obliged to accept the goods sent in accordance with the contract or made available for collection without delay.
   2. If the consumer is in default of acceptance, druck.at is entitled to store the goods for a period of 4 weeks, at the consumer’s risk and expense, either on its own premises or with a carrier (see also point 17, ‘Storage’).
8. Warranty
   1. Standard deviations from the original template (in particular, minor colour deviations from the original in colour reproductions across all printing processes; minor colour deviations between proofs and the final print run, or between the final and interim results; colour variations between the digital template and the printout due to differences in colour calibration on screens) cannot be ruled out and do not constitute a defect covered by the warranty.
   2. druck.at accepts no liability for any data transmission errors.
   3. Typographical errors will be corrected free of charge if they are the fault of druck.at.
   4. The latest edition of the Duden (“new spelling rules”) is the authoritative guide for German spelling.
   5. Once the consumer has submitted their data and provided a ‘ready for print’ or other approval declaration, the risk of any errors passes to them, provided that these are not errors which arose or could only be detected after the ‘ready for print’ or approval declaration was given.
   6. In the event of a valid complaint, the consumer may choose between rectification and replacement. druck.at is entitled to refuse the chosen remedy if it is impossible or involves a disproportionately high level of effort compared with the other remedy. If rectification or replacement is not possible or practicable, the consumer may demand a price reduction or – provided the defect is not merely minor – rescission of the contract.
   7. The warranty period is two years from the date of delivery of the goods.
   8. druck.at’s liability for any consequential damages arising from defects shall be governed solely by the provisions of clause 15 (‘Limitations of Liability’).
   9. If the printed products in question can no longer be presented to druck.at, the consumer is only entitled to a warranty claim and/or compensation if they provide druck.at with precise documentation of the defects in accordance with a recognised quality control procedure.
9. Limitation of liability
   1. Claims for damages by the consumer are excluded, unless the damage was caused by wilful misconduct or gross negligence. In cases of slight negligence, druck.at is liable only for any personal injury.
   2. In the event of liability, only monetary compensation may be claimed.
   3. Claims for damages must be made within three years of becoming aware of the damage and the party responsible, failing which they shall lapse.
   4. Clauses 15.1 to 15.3 also apply to pre-contractual obligations, i.e. even if no contract is concluded.
10. Materials and data provided by the customer
    1. druck.at does not accept any materials supplied by customers for processing.
    2. Should a separate review by druck.at be required, this and any necessary corrections will be charged separately.
    3. Where data is supplied or transmitted by the consumer or by a third party engaged by them, the consumer shall bear the costs of all exposures or prints resulting from the file, even if the data is merely exposed. Data will only be processed at the consumer’s express request and will be invoiced separately.
    4. If the customer does not provide a binding proof or other proof, or if such a proof is not ordered from druck.at, druck.at accepts no liability for the accuracy and correctness of the exposure or the print. This also applies if the technical specifications on which the order is based are incomplete or incorrect.
    5. The responsibility for backing up data lies solely with the consumer. druck.at is entitled, independently of this, to make a copy for backup purposes.
    6. The following additional points regarding specifications apply to materials supplied by the customer:
       1. A composite file for druck.at must be provided in PDF (preferably PDF/X-3 in accordance with ISO 15930-3), TIFF/IT or TIFF format. Fonts contained in the document must be embedded, and imported image files and high-resolution data (OPI) must be supplied.
       2. Office files (Word, PowerPoint, Publisher) can also be uploaded.
       3. Image files must be provided as CMYK files.
       4. File formats (e.g. Quark, Photoshop, InDesign) are only accepted following prior consultation with druck.at.
       5. The consumer shall ensure that only licensed fonts are used in the creation of the data carrier.
       6. The maximum data volume is 100 MB. If this maximum data volume is exceeded, the costs incurred for checking the data will be charged based on the time required to do so.
    7. druck.at retains a right of retention over the materials supplied by the consumer until all claims arising from the business relationship have been settled in full.
11. Storage and archiving
    1. Products belonging to druck.at, in particular data and data storage media, shall only be archived by druck.at beyond the time of handover of the end product to the consumer or their agents if expressly agreed and in return for a specific fee. If the aforementioned items are to be insured, the consumer must arrange this themselves in the absence of any agreement to the contrary.
12. Ownership and rights to the resources and products used
    1. Samples and designs produced at the consumer’s request remain the property of druck.at, subject to separate agreements.
    2. Where druck.at itself is the owner of the copyright and related rights to the delivered products or parts thereof, the consumer acquires, upon delivery, only the non-exclusive right to distribute the delivered products.
    3. Furthermore, druck.at has the exclusive right to use the reproduction materials it has produced (typesetting, processed data, data carriers, films, reproductions, etc.) and printed products (proofs, rough prints, etc.) for the production of copies. druck.at is under no obligation to hand over such reproduction materials.
    4. The consumer warrants that they hold the rights to any use, disclosure, reproduction, modification and distribution of the templates and materials they have provided, and that the fulfilment of the order by druck.at does not infringe any third-party rights of any kind.
    5. If the consumer provides fonts or application software to enable the further processing of the data they have supplied, the consumer warrants to druck.at that they are authorised to permit this limited transfer of use.
13. Indemnity and release from liability
    1. If druck.at is held liable by third parties for alleged infringements of copyright, neighbouring rights, other industrial property rights or personal rights arising from the fulfilment of a consumer’s order, the consumer shall indemnify and hold druck.at harmless.
    2. druck.at must notify the consumer immediately of any such claims by third parties and, in the event of legal proceedings, inform the consumer of the dispute. If, following notification of the dispute, the consumer does not join the proceedings as a party alongside druck.at, druck.at is entitled to acknowledge the claimant’s claim and to seek indemnity and hold druck.at harmless from the consumer, irrespective of the legality of the acknowledged claim.
14. Final provisions
    1. Austrian law applies. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply. In the event of any legal disputes arising from the contract, the mandatory consumer protection provisions applicable at the consumer’s place of residence shall also apply to the contractual relationship.
    2. If the consumer is domiciled or habitually resident in Austria, or is employed in Austria, the court with subject-matter jurisdiction at the consumer’s place of domicile, habitual residence or employment shall have exclusive jurisdiction over all disputes arising directly or indirectly from the contract. This does not apply to legal disputes that have already arisen.
    3. The contract language is German.
    4. The place of performance for delivery and payment is the registered office of druck.at.
    5. We undertake to participate in the Internet Ombudsman’s dispute resolution procedure in the event of a dispute:
       
       www.ombudsmann.at
       
       Further information on the different production methods can be found at www.ombudsmann.at.
       
       The ODR platform may also be used to resolve disputes with our company: https://ec.europa.eu/consumers/odr
       
       Our email address: office@druck.at
    6. All order agreements, amendments or additions to the contract and these Terms and Conditions must be in writing to be valid. This also applies to any waiver of the written form requirement. Verbal agreements, e.g. made by field staff, must be confirmed in writing.
    7. Should any individual provisions of the contract, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.

Last updated: 16.04.2026